Bringing Transparency & Immediacy To Healthcare Service
There are now five generations in the patient and provider population, with the largest segment out there expecting a whole new level of service quality and transparency. At jabfab we call them #GenerationNow, and they are redefining the fabric and future of healthcare.
craves instant gratification, expects service to be proactive and is not shy when it comes to public social media shaming. 🙄😂😡
IS THE NEW VOICE-OF-THE-CUSTOMER
Customer experience programs are now measured in terms of immediacy, transparency and ability to affect outcomes on the spot, versus simply learn what happened after-the-fact. Healthcare has a unique opportunity to benefit from this shift to real-time.
Best-in-class healthcare organizations are getting started on a journey to real-time service recovery by preempting industry satisfaction surveys with private, closed loop,
and real-time experience management using JabFab.
Enabled by AI, JabFab is a system for healthcare providers to empower staff with real-time information and alerts, DURING the patient journey. With no software or hardware system to install, JabFab is an innovative software-as-a-service solution that can be implemented in weeks, and demonstrate results immediately.
JabFab has proven to boost patient satisfaction (e.g. CAHPS scores), by as much as
20-30%, and continuously tap into the mood and wellness of your staff. Driven by a
location-aware instant alerting system that informs you of ongoing experience situations, and empowers you to act in-the-moment.
WHERE DO YOU FALL ON THE JOURNEY TO REAL-TIME?
Transparency | Awareness | Action
When patient services and nursing staff are enabled by this unique real-time insight, we see up to 63% of negative situations are turned around, resulting in a better overall experience. The impact of this in reducing brand risk, negative social media posts, physician and staff burnout, while boosting patient loyalty is significant.
JabFab breaks down communication barriers between staff and patents, and unites medical and non-medical staff, around a patient-first culture.