Bringing Transparency & Immediacy To Healthcare Service

 

There are now five generations in the patient and provider population, with the largest segment out there expecting a whole new level of service quality and transparency.  At jabfab we call them #GenerationNow, and they are redefining the fabric and future of healthcare.

#GenerationNow

craves instant gratification, expects service to be proactive and is not shy when it comes to public social media shaming.  πŸ™„πŸ˜‚πŸ˜‘

 

IMPULSE-OF-THE CUSTOMER

IS THE NEW VOICE-OF-THE-CUSTOMER

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Customer experience programs are now measured in terms of immediacy, transparency and ability to affect outcomes on the spot, versus simply learn what happened after-the-fact.  Healthcare has a unique opportunity to benefit from this shift to real-time.

Best-in-class healthcare organizations are getting started on a journey to real-time service recovery by preempting industry satisfaction surveys with private, closed loop,

and real-time experience management using JabFab.

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  • Enabled by AI, JabFab is a system for healthcare providers to empower staff with real-time information and alerts, DURING the patient journey.  With no software or hardware system to install, JabFab is an innovative software-as-a-service solution that can be implemented in weeks, and demonstrate results immediately.

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  • JabFab has proven to boost patient satisfaction (e.g. CAHPS scores), by as much as

     20-30%, and continuously tap into the mood and wellness of your staffDriven by a

      location-aware instant alerting system that informs you of ongoing experience situations, and        empowers you to act in-the-moment.

WHERE DO YOU FALL ON THE JOURNEY TO REAL-TIME?

Transparency     |     Awareness  |     Action

When patient services and nursing staff are enabled by this unique real-time insight, we see up to 63% of negative situations are turned around, resulting in a better overall experience.  The impact of this in reducing brand risk, negative social media posts, physician and staff burnout, while boosting patient loyalty is significant.

 

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JabFab breaks down communication barriers between staff and patents, and unites medical and non-medical staff, around a patient-first culture.

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© 2020 JabFab Inc.     -  Cover Image Credit: mrsiraphol.