Welcome to the healthcare experience economy.
There are now five generations in the patient and provider population, with the largest segment out there expecting a whole new level of service quality or work-life-balance. At jabfab we call them #GenerationNow, and they are redefining the fabric and future of healthcare.
Digital natives, born with a smartphone in their hands, they expect service to be proactive and they are not shy about shaming you via public social media. 🙄😂😡
PROGRESSIVE HEALTHCARE PROVIDERS ENGAGE PATIENTS & STAFF DURING EVERY STEP OF THEIR JOURNEY.
If all you are doing to measure and improve patient satisfaction, or provider wellness is sending out surveys after appointments, it's probably not enough.
We founded JabFab on the premise that healthcare providers care deeply about patient experience and the wellness of their staff, and cannot simply rely on after-the-fact patient satisfaction surveys. If someone has already left your premises there’s little you can do to affect how they feel, and overall outcomes.
JabFab is an AI-enabled system for healthcare providers to empower staff with real-time information and alerts, DURING the patient journey. It enables you to improve the patient experience, measure and address provider wellness. JabFab can be implemented in weeks, with no special hardware, and nothing for anyone to install.
JabFab has proven to boost patient satisfaction (e.g. CAHPS scores), by as much as 20-30%, and help to un-intrusively tap into the mood of your staff. Driven by a location-aware instant alerting system that informs you of ongoing experience situations
Imagine significantly reducing unhappy outcomes, especially with people that are increasingly sharing dissatisfaction on public social media.
When patient services and nursing staff are enabled by this unique real-time insight, we see up to 63% of negative situations are turned around, resulting in a better overall experience. The impact of this in reducing brand risk, negative social media posts, physician and staff burnout, while boosting patient loyalty is significant.
JabFab breaks down communication barriers between staff and patents, and unites medical and non-medical staff, around a patient-first culture.
Best-in-class healthcare organizations are preempting industry satisfaction surveys, by implementing closed-loop experience management and provider wellness using JabFab.