#patientexperience

Jab Fab

1 min

Four...More..Sites !

We're doing a happy dance today to celebrate four more provider sites going live as of this morning with one of our favorite customers in Massachusetts. Site managers and department leads are now armed with up-to-the second transparency and real-time service recovery tools from JabFab. So that when a negative or positive event happens (while the patient is still there in an exam room or other location within their journey), they can make a REAL difference to outcomes and sub

Insights from 12,500+ real-time service recovery events at a healthcare provider

Jab Fab

4 min

Insights from 12,500+ real-time service recovery events at a healthcare provider

The beauty of live and on-premise transparency of patient satisfaction is that you can deal with situations in the moment, as they are happening. It's a game changer. So much so, that you almost forget that you can also take a step back every now and then, to analyze what a large number of these events are telling you. There's a lot of low hanging fruit in transparency... We recently did this with a nationally recognized hospital that has been using JabFab for some time no

Jab Fab

1 min

We did a thing...

Ok now don't get too excited, but the old cutesy explainer video about our Patient Experience Management solution was getting a little long in the tooth, and sooooo 2014. So..... here's a much better one for you that we hope you enjoy and also happens to showcase all the fabulous features we recently added into the JabFab platform upgrade for 2021. Including: Support for complex org structures and roll up from individual healthcare clinics and branches to divisions and netw

Your Patient Experience Program still Stuck in 1985? Get in Marty! We're going Back to the Present.

Jab Fab

2 min

Your Patient Experience Program still Stuck in 1985? Get in Marty! We're going Back to the Present.

Remember that scene in the first Back to The Future movie where Marty is looking worriedly at a polaroid photo of himself and his siblings standing next to a well, and they are slowly vanishing as the course of his life is changing during the movie. There's so many lessons in this plot line for forward thinking Healthcare organizations. Too many healthcare providers are still only at the compliance stages when it comes to patient service quality and satisfaction. By complia

Becker's Hospital Review: These cracks signal your system's patient experience is about to break

Jab Fab

1 min

Becker's Hospital Review: These cracks signal your system's patient experience is about to break

Great article that literally describes the need that JabFab.com solves for... "We see our scores and the comments in patient experience surveys, but at that point, there's already a lag in the data. We have to get real-time data. We're looking at new technologies that allow us to get real-time data so service recovery can happen immediately. Once we start to see key themes in certain units or departments, or even systemwide, we have a greater opportunity to stop that break be

Jab Fab

1 min

If Patient Experience Data Was Fruit

If your'e in patient experience management, this infographic we created may resonate. #fresherisbetter #realtime #PatientExperience #PatientExperienceManagement #healthcare #jabfab #SystemsOfAction #px #cx #CustomerExperience

Using AI to address backhanded compliments in service recovery...

Jab Fab

2 min

Using AI to address backhanded compliments in service recovery...

AI doesn't have to be that complicated you know. People complain that it's all pilots and concepts and too expensive to scale. Meh! Start simple. That's our motto. A wise man taught us a long time ago that all good ideas come from hypotheses, and testing those hypotheses. That's how our new Sentiment Mismatch feature was born at JabFab. Upon procuring a shiny new AI and Natural Language Understanding engine for our experience management system, we sat in a room one rainy

Implementing Service Quality Transparency (in a world of under-resourced clinics)

Jab Fab

3 min

Implementing Service Quality Transparency (in a world of under-resourced clinics)

The rise of Value Based Care and a renewed focus on customer experience management ( aka Patient Experience Management ) has compounded the already busy workload of hardworking hospitals and healthcare providers. In an industry that Is already resource strapped and fighting to keep margins above water, to provide the best possible care, the idea of implementing new layers of service quality systems can be very daunting. Already reeling from major process changes and systems