We're doing a happy dance today to celebrate four more provider sites going live as of this morning with one of our favorite customers in Massachusetts. Site managers and department leads are now armed with up-to-the second transparency and real-time service recovery tools from JabFab. So that when a negative or positive event happens (while the patient is still there in an exam room or other location within their journey), they can make a REAL difference to outcomes and sub
The beauty of live and on-premise transparency of patient satisfaction is that you can deal with situations in the moment, as they are happening. It's a game changer. So much so, that you almost forget that you can also take a step back every now and then, to analyze what a large number of these events are telling you. There's a lot of low hanging fruit in transparency... We recently did this with a nationally recognized hospital that has been using JabFab for some time no
Ok now don't get too excited, but the old cutesy explainer video about our Patient Experience Management solution was getting a little long in the tooth, and sooooo 2014. So..... here's a much better one for you that we hope you enjoy and also happens to showcase all the fabulous features we recently added into the JabFab platform upgrade for 2021. Including: Support for complex org structures and roll up from individual healthcare clinics and branches to divisions and netw
Great article that literally describes the need that JabFab.com solves for... "We see our scores and the comments in patient experience surveys, but at that point, there's already a lag in the data. We have to get real-time data. We're looking at new technologies that allow us to get real-time data so service recovery can happen immediately. Once we start to see key themes in certain units or departments, or even systemwide, we have a greater opportunity to stop that break be
patientengagementhit.com recently published a story, along with Press Ganey, entitled "Patient Satisfaction Surveying Key to Meet Evolving Patient Needs (COVID-19 has heralded in a new concept of healthcare consumerism focused on patient trust. Patient satisfaction surveying will be key to building that trust.) - Link to article here: https://patientengagementhit.com/news/patient-satisfaction-surveying-key-to-meet-evolving-patient-needs After watching patient experience (PX)
From spot-on compliance with Value Based Healthcare programs, to on-the-spot action and preemptive outcome management, there's a huge difference between being controlled or in control. The best run healthcare providers are on a path to becoming preemptive. It's a journey, and the first step you take from simply complying with the CMS Value Based Healthcare program, to actually opening up your operation to transparency makes a huge difference. In a world where 80% of your pat
The rise of Value Based Care and a renewed focus on customer experience management ( aka Patient Experience Management ) has compounded the already busy workload of hardworking hospitals and healthcare providers.
In an industry that Is already resource strapped and fighting to keep margins above water, to provide the best possible care, the idea of implementing new layers of service quality systems can be very daunting. Already reeling from major process changes and systems