We're doing a happy dance today to celebrate four more provider sites going live as of this morning with one of our favorite customers in Massachusetts. Site managers and department leads are now armed with up-to-the second transparency and real-time service recovery tools from JabFab. So that when a negative or positive event happens (while the patient is still there in an exam room or other location within their journey), they can make a REAL difference to outcomes and sub
The beauty of live and on-premise transparency of patient satisfaction is that you can deal with situations in the moment, as they are happening. It's a game changer. So much so, that you almost forget that you can also take a step back every now and then, to analyze what a large number of these events are telling you. There's a lot of low hanging fruit in transparency... We recently did this with a nationally recognized hospital that has been using JabFab for some time no
The rise of Value Based Care and a renewed focus on customer experience management ( aka Patient Experience Management ) has compounded the already busy workload of hardworking hospitals and healthcare providers.
In an industry that Is already resource strapped and fighting to keep margins above water, to provide the best possible care, the idea of implementing new layers of service quality systems can be very daunting. Already reeling from major process changes and systems