Proactive Service Experience Management
JabFab empowers operations, customer engagement, services and care teams with live and on-premise transparency of customer satisfaction, enabling game-time service recovery, better outcomes, retention and loyalty.
GUEST EXPERIENCE | CUSTOMER EXPERIENCE | PATIENT EXPERIENCE | EMPLOYEE EXPERIENCE | STUDENT EXPERIENCE
Blanket your customer and employee journeys with smart real-time service transparency triggers, so you can sense when things are going well or not so well, then intervene to change the outcomes or replicate service greatness.
Industry Spotlight: Healthcare Providers & Hospitals
Watch how JabFab helps empower Healthcare Frontline Services teams >
Industry Spotlight: Vacation Rental Property Management
Click here to download our fact sheet
for Rental Property Management Pros
JabFab revolutionizes guest experience management, by empowering your team with game-time insights about guest satisfaction you can act on, and improve their experience with you right now, versus later on, when it's too late to make a difference.
product
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Model your entire physical and digital customer or employee service journey within a private zero-install platform
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Allow people to deliver feedback with hyperlocal alerting for your services teams as they experience your service offerings
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Alert your services teams within seconds or minutes of service issues that they can address on-the-spot and resolve
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Use intelligent analytics, AI and reporting to review and adapt your operation periodically, or as it happens
coaching & services
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Real-time service recovery strategy planning
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Customer experience services team coaching
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Real-time feedback engagement planning, for pre-empting satisfaction program outcomes, e.g. CAHPs, NPS etc.
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Data analytics and management coaching services, based on aggregated real-time experience manageemnt data