Proactive Service Experience Management

JabFab empowers operations, customer engagement, services and care teams with live and on-premise transparency of customer satisfaction, enabling game-time service recovery, better outcomes, retention and loyalty.

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GUEST EXPERIENCE  |  CUSTOMER EXPERIENCE  |  PATIENT EXPERIENCE  |  EMPLOYEE EXPERIENCE  |  STUDENT EXPERIENCE

Blanket your customer and employee journeys with smart real-time service transparency triggers, so you can sense when things are going well or not so well, then intervene to change the outcomes or replicate service greatness.

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Industry Spotlight: Healthcare Providers & Hospitals
Watch how JabFab helps empower Healthcare Frontline Services teams >
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Industry Spotlight: Vacation Rental Property Management 
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Click here to download our fact sheet
for Rental Property Management Pros

JabFab revolutionizes guest experience management, by empowering your team with game-time insights about guest satisfaction you can act on, and improve their experience with you right now, versus later on, when it's too late to make a difference.

product

  • Model your entire physical and digital customer or employee service journey within a private zero-install platform

  • Allow people to deliver feedback with hyperlocal alerting for your services teams as they experience your service offerings

  • Alert your services teams within seconds or minutes of service issues that they can address on-the-spot and resolve

  • Use intelligent analytics, AI and reporting to review and adapt your operation periodically, or as it happens

coaching & services

  • Real-time service recovery strategy planning

  • Customer experience services team coaching

  • Real-time feedback engagement planning, for pre-empting satisfaction program outcomes, e.g. CAHPs, NPS etc.

  • Data analytics and management coaching services, based on aggregated real-time experience manageemnt data