Patient Experience Now
jabfab helps healthcare organizations improve how patients respond to HCAHPS, CGCAHPS or NPS scores, using real-time transparency of service quality and patient experience events.
Our next-generation system of action alerts your patient services and care staff instantly, while the patient is still there, in exam rooms, waiting areas, beds, labs or any location inside or outside your facility.
Now your care teams have the opportunity to act and close experience gaps in the moment. Our zero-install system has helped customers to improve HCAHPS by 30% or more and uncover actionable insights into experience management opportunities along the patient journey. We act as a perfect complement to existing value based care programs and take weeks to implement.
How it works:
No software/app needed for your team or the patient to install
Blanket your patients' journey with intelligent signs and digital links to provide feedback and transparency anywhere at any time
Receive immediate notifications of negative or positive events, with context and location data so your team can act now before it's too late
AI powered insights and issue tracking for next-gen service quality
Social media integration to direct happy patients to rate you 5-stars