Real-time Service Recovery for Healthcare

Results of JabFab On-Premise Real-Time Service Recovery Technology For Improving CAHPS

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Presentation given to hfma Texas Healthcare chapter and for the Arab Health conference in 2018.

Craig DeGarmo of Baylor College of Medicine shares the impact that JabFab had on CAHPS scores, morale and culture at both MedStar Georgetown University Hospital in Washington DC, in addition to the new JabFab implementation results from his new role at Baylor.