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Becker's Hospital Review: These cracks signal your system's patient experience is about to break

Great article that literally describes the need that solves for...

"We see our scores and the comments in patient experience surveys, but at that point, there's already a lag in the data. We have to get real-time data. We're looking at new technologies that allow us to get real-time data so service recovery can happen immediately. Once we start to see key themes in certain units or departments, or even systemwide, we have a greater opportunity to stop that break before it happens."

We are literally weeping at this quote from Lindsay Caulfield, senior vice president and chief marketing and experience officer at Grady Health System in Atlanta. Rest of the story here:

#patientexperience #px #servicequality #realtimedata #realtimeservicerecovery

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