Healthcare Harmony - Balancing Patient Experience & Provider Wellness
The relationship between patient experience and provider wellness is well documented, but seldom dealt with in tandem. Healthcare providers that recognize the link between provider staff mental wellbeing, and the virtuous cycle of endeavoring to engage patients continuously with compassion and purpose, will have the edge over their competition.
It's actually super simple really. Happy provider, happy patients.
Measure both frequently, not just to keep the CMS happy. Act on both in a timely fashion. Measure again. The more proactive you can be in measuring and then acting on experience and engagement data, the more you will restore balance and harmony in service quality, mental health and overall wellbeing.