Real-time Service Quality & Experience Management

JabFab empowers operations, customer engagement, patient services and care teams with live and on-premise transparency of patient satisfaction, enabling real-time service recovery, better outcomes, retention, loyalty and more.

Blanket your customer and employee journeys with smart real-time service transparency triggers, so you can sense when things are going well or not so well, then intervene to change the outcomes or replicate service greatness.

Benefits

Elevate NPS, CAHPS and loyalty ratings, while reducing negative public social media impact.

Shift your service quality operation from reactive to proactive and pre-emptive

Drive awareness of other services, products and invite people to participate

" After only 6-months of using JabFab in our underperforming CAHPS score departments, we saw as much as a 20-30% lift in patient satisfaction scores, and a whole new culture of patient/provider communications. "​
 Chief Administrative Officer - Texas, USA Based Multi-specialty Medical Facility.

Solution Features

product

  • Model your entire physical and digital customer or employee experience journey within a private zero-install platform

  • Allow people to deliver feedback with hyperlocal alerting for your services teams as they experience your service offerings

  • Alert your services teams within seconds or minutes of service issues that they can address on-the-spot and resolve

  • Use intelligent analytics, AI and reporting to review and adapt your operation periodically, or as it happens

coaching & services

  • Real-time service recovery strategy planning

  • Patient & customer experience services team coaching

  • Real-time feedback engagement planning, for pre-empting satisfaction program outcomes, e.g. CAHPs, NPS etc.

  • Data analytics and management coaching services, based on aggregated real-time experience manageemnt data

©2021 JabFab Inc. - Boulder CO, USA