RTLX - Service Intelligence in action.
®
Service experiences are human and fragile. Shaped by emotions, expectations, and small moments that slip away if not addressed in time. Lagging surveys can’t address that reality. Frontline teams don’t just need feedback - they need location based journey context they can act on in the moment.
JabFab Real-time Location Experience (RTLX) weaves contextual listening and instant engagement triggers across the service journey - so teams can sense, respond, and elevate experiences as they unfold.
Redefining Reliability Through
Real-Time Service Orchestration.
Empowering Frontline Teams & Operations Leaders
JabFab turns micro-feedback into live, location-aware signals that teams can act on instantly. Fix gaps, recognize wins, and protect outcomes - before issues escalate.
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Prevent service breakdowns
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Recognize high-performing staff in the moment
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Improve outcomes across NPS, CSAT, CAHPS, and ops KPIs
Key Features
An AI-Native Platform for Context-Powered Service Intelligence
JabFab adds a zero-install, always-on layer of intelligence, built on RTLX® - our context fabric. Every signal is tagged with the who, where, and what so frontline teams respond instantly, and your service platforms and AI action systems work smarter. Learn more about our product & use cases.
Proactive Service
Excellence
JabFab captures live micro-feedback with RTLX context - audience, where, and what - at key service points. Teams see performance, friction, and needs in real time, acting while moments are unfolding. That clarity drives better NPS, CSAT, CAHPS, and sharper KPIs.
Instant
Issue Resolution
Small signals, big impact. JabFab uses context-rich alerts to route issues instantly to the right team - whether it’s a broken projector, a messy restroom, or a frustrated guest. Acting early prevents escalation and protects satisfaction, loyalty, and reputation.
Supercharge
Service Teams
Frontline teams are stretched thin. JabFab brings focus with clear, context-aware signals, real-time recognition, and instant visibility - so even in the busiest moments, teams know what matters most. They can act with confidence, own the moment, and see the impact of their work.
JabFab doesn’t replace your systems - it makes them smarter. By adding a lightweight layer of context-rich frontline signals, JabFab feeds service management, workforce, and experience platforms with intelligence that drives sharper action.
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“JabFab provides the data needed to make operational changes and serves as a tool to recognize staff for creating positive experiences. It also allows us to act on patient feedback in real-time.”
Karen Alcorn, VP Public Affairs & Marketing > MedStar Health