Product & Use Cases
JabFab is a zero-install, AI-powered platform that turns everyday service moments into opportunities for instant action, continuous improvement, and long-term operational insight. No complex setup, just faster response, smarter decisions, and better outcomes.
A New Era of Service
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Every moment matters, and context is everything. JabFab enables an AI-native implementation of a smart service journey blueprint, powered by RTLX® - our breakthrough context fabric that gives every signal meaning.​
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Instead of disconnected feedback, JabFab knows the audience it came from, exactly where it happened, and what it was about.
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A patient in Exam Room 204. A guest praising housekeeping.
A slip-and-fall risk in Garage East, Level 4.
That context changes everything. It fuels instant frontline action, strengthens the platforms you already use, and powers the next generation of AI Action Systems.
A smarter, context-rich platform that turns service into an advantage.
Map Every Journey.
Optimize Every Experience.
Whether it’s a patient discharge, hotel check-in, shuttle ride, or restroom inspection - JabFab’s Audience Map lets you track every key touchpoint across customer and workforce journeys.
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Define what matters most
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Capture live signals when issues arise
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Ensure every moment meets your brand’s standards for quality and care
Turn Any Service Touchpoint Into An Action Zone
With JabFab, any location or moment in your service flow becomes a micro-feedback enabled action point. Guests, patients, and staff can flag friction instantly - routing alerts directly to the teams who can respond fast.
No noise. No delay. Just better service, in the moment.
Empower and elevate your teams with the power of NOW and service blindspot elimination
JabFab lets your teams see, act, and close the loop - while the guest or patient is still present.
From issue alerts to service wins, everything is time-stamped, trackable, and tied to the moment it happened.
Empower your team to take ownership, stay ahead, and shine.
Engage Audiences In Real-time or Reflectively
Some signals need real-time action. Others need thoughtful review. JabFab gives you both:
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Real-time engagement at key service points (e.g., QR signage, kiosks, IoT / devices)
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Reflective feedback through email, SMS, or role-based panels
Design the right cadence for every journey, and let JabFab surface what matters most.
Real-Time Action for Frontline Teams. Strategic Insights for Leadership.
JabFab drives immediate response and long-term improvement.
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Frontline teams get real-time visibility into issues, recognition moments, and recovery opportunities.
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Ops leaders get AI-powered analytics that surface trends, workforce performance, and root causes.
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The result? A feedback loop that fuels agility, accountability, and operational excellence.
Elevate Service Culture, Recognition, and Customer Engagement
JabFab doesn’t just fix problems, it fuels service culture.
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Recognize excellence in the moment
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Link to your employee recognition platforms
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Capture gratitude, resolve frustration, and turn feedback into fan-building experiences
Whether you lead in healthcare, hospitality, education, facilities, or transit - JabFab turns feedback into follow-through.
