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Service Evolution Meets the
Speed of Here and Now

jabfab advances service excellence with its platform for zero-install Dynamic Service Optimization (DSO).

Blending operational efficiency with always-on, location-based customer feedback alerts, we empower

frontline service leaders with in-the-moment opportunities to optimize service outcomes.

Neutralizing negatives, amplifying greatness, and transforming operations.

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Real-time AI Service Alerts

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30%+ 
increase in subsequent
CSAT scores
(e.g NPS, CAHPs etc.)

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Reduce service team attrition, while improving morale

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Protect and grow your brand and social media reputation

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Zero hardware or software apps for you or your customer and team to install

  • Elevate service excellence with personalized and location-specific operational service feedback

  • Empower your teams to provide exceptional experiences in real-time, precisely where they are needed.

  • Elevate customer satisfaction, address service gaps proactively, and redefine your operational success.

How it Works

Sprinkle our zero-software, zero-hardware sensors across your customer journey and watch as live actionable feedback rolls in to your frontline team.

Sense how satisfied your customers are, during their experience, so you can act instantly to ensure service quality, monitor safety and risk, while protecting your brand reputation.

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Spotlight: JabFab for Hospitals & Healthcare Services Teams

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Instant visibility of customer disposition and location where its happening

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The power to act NOW, before it's too late

☹️ 

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Alerts and analytics for next-gen customer service

leadership

  • Get in front of satisfaction scores and NPS metrics, with the power to influence outcomes.

  • Drive customer loyalty at point-of-service, while promoting other products/services

  • Celebrate and appreciate your service champions, with automated recognition

Why JabFab

Put JabFab to work - empower your frontline services teams

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Stupidly Simple Setup

Implement in days or weeks, with no software to install for you or your customer.

JabFab customers are live within weeks, and getting insights they can act on to protect their reputation and drive new levels of real-time service quality.

Transparency Like Never Before

With real-time location specific alerts, you'll be amazed at the visibility and ability to act and intervene.

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Location based alerts and context for action

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Close the loop and recognize your frontline teams

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New Marketing & Customer Engagement Tools

While you have their attention, JabFab offers new ways to engage customers

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Location Specific Ads

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Happy customers chaneled to your social media properties

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Location Specific PSAs

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Follow up tools to act on experiences that you couldn't get to in the moment.

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Features

A complete zero-install SaaS toolkit for real-time proactive customer service

From comprehensive organization and location mapping of your customer journey to the development of intelligent, location-specific triggers that prompt your frontline teams to respond to negative feedback or enhance service excellence, JabFab brings the power of Dynamic Service Optimization (DSO) to any customer-centric business.

Featured Industry Spotlight:
JabFab for Hospitality & Vacation Guest Service Optimization

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Tangible Value & ROI

The impact of Moment Experience Management

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Click Here to download the case study from Medstar Health.

DSO for Pre-empting Hospital CAHPS

"JabFab provides the data needed to make operational changes and serves as a tool to recognize staff for creating positive experiences. It also allows us to act on patient feedback in real-time."​

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Karen Alcorn – VP Public Affairs & Marketing, MedStar Georgetown University Hospital

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