Proactive organizations are monitoring their customer and workforce experience quality in-the-moment, and acting on it - instantly.
Moment Experience Management
Moment XM
from jabfab
JabFab is a zero-install platform for capturing and acting on customer, client or employee candid feedback at the point-of-service, in real-time. Our radically simple SaaS toolkit enables leaders of high-reliability operations to improve loyalty, enhance service quality, protect reputation or risks, and improve staff morale.
Powered by JabFab real-time Ai
30%+ increase in subsequent
CSAT scores
(e.g NPS, CAHPs etc.)
Reduce service team attrition, while improving morale
Protect and grow your brand and social media reputation
Protect and grow $Millions in customer lifetime revenue & loyalty
Don't just take our word for it. Checkout what the world's leading Ai brain (ChatGPT) said, when we asked it about the benefits of adding an on-the-spot point of service real-time customer experience. Click here to see what it said.
How it Works
Blanket your customer journey with intelligent digital sensors that enable real-time location specific proactive intervention
Sense how satisfied your customers are, during their experience, so you can act instantly to ensure service quality, monitor safety and risk, while protecting your brand reputation.
Featured Industry Spotlight:
Moment XM for Healthcare & Hospitals
Click here to download our healthcare white paper on real-time service intervention & recovery
Instant visibility of customer disposition and location where its happening
The power to act NOW, before the customer leaves (unhappy)
Alerts and analytics for next-gen customer service
leadership
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Get in front of satisfaction scores and NPS metrics, with the power to influence outcomes.
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Drive customer loyalty at point-of-service, while promoting other products/services
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Celebrate and appreciate your service champions, with automated recognition
Why JabFab
Put JabFab to work - empower your frontline services teams
Features
A complete zero-install SaaS toolkit for real-time proactive customer service
From organization and location mapping of your customer journey, to the creation of simple intelligent location-specific triggers that alert your frontline teams when it's time to act on negative customer feedback, or double down on service greatness, JabFab brings Moment XM to any customer first business.
Featured Industry Spotlight:
Moment XM for Hospitality & Vacation Guest Experience Management
Tangible Value & ROI
The impact of Moment Experience Management
Click Here to download the case study from Medstar Health.
MxM for Pre-empting Hospital CAHPS
"JabFab provides the data needed to make operational changes and serves as a tool to recognize staff for creating positive experiences. It also allows us to act on patient feedback in real-time."
Karen Alcorn – VP Public Affairs & Marketing, MedStar Georgetown University Hospital
