Frontline Service Team
Don't Just Measure Customer Satisfaction After-the-Fact.
Empower your frontline service teams with the power of NOW.
JabFab is a proactive customer service platform that empowers frontline service and sales teams with as-it-happens customer feedback, enabling them to act in the moment and on the spot. Hear instantly from customers as they experience your product/service, with actionable alerts that notify your teams of opportunities to close service gaps or orchestrate service excellence.
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+ Real-time Ai
Get in front of satisfaction scores and NPS metrics, with the power to influence outcomes
Drive customer loyalty at point-of-service, while promoting other products/services
Celebrate and appreciate your service champions, with automated recognition
Intelligent Service Quality & Experience Management
Healthcare | Property Management | Vacation Rentals | Facilities | Hospitality & More
Industry Spotlight:
Healthcare Service Providers
Click here to download our fact sheet for Healthcare Service Providers
Click here to download our healthcare white paper on real-time service intervention & recovery
Our Solutions
Proactive Service Experience Management
JabFab empowers operations, customer engagement,
services and care teams with live and on-premise transparency of customer satisfaction, enabling real-time service recovery, better outcomes, retention, loyalty and more.
Service Team Culture & Recognition
JabFab also helps you to recognize amazing service delivery, measure the mood and wellness of employees, staff, physicians and nurses anywhere, any time, then act to ensure optimal working conditions and staff work-life balance.
Our employee wellness also connects full circle to the customer experience actions they undertake and allows them to be recognized by peers and management alike for service culture and quality excellence.
Trusted By Leading Service Providers
" JabFab provides the data needed to make operational changes and serves as a tool to recognize staff for creating positive experiences. It also allows us to act on patient feedback in real-time."
Karen Alcorn – VP Public Affairs & Marketing, MedStar Georgetown University Hospital
JabFab was honored to be selected as a San Francisco finalist in the Accenture HealthTech Innovation Challenge - check out the video here
Contact Us For A Demo
Let us know your interest in JabFab and we'd be delighted to provide an intro and demo.