Service Evolution Meets the
Speed of Here and Now
jabfab advances service excellence with its platform for zero-install Dynamic Service Optimization (DSO).
Blending operational efficiency with always-on, location-based customer feedback alerts, we empower
frontline service leaders with in-the-moment opportunities to optimize service outcomes.
Neutralizing negatives, amplifying greatness, and transforming operations.
Real-time AI Service Alerts
30%+
increase in subsequent
CSAT scores
(e.g NPS, CAHPs etc.)
Reduce service team attrition, while improving morale
Protect and grow your brand and social media reputation
Zero hardware or software apps for you or your customer and team to install
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Elevate service excellence with personalized and location-specific operational service feedback
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Empower your teams to provide exceptional experiences in real-time, precisely where they are needed.
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Elevate customer satisfaction, address service gaps proactively, and redefine your operational success.
How it Works
Sprinkle our zero-software, zero-hardware sensors across your customer journey and watch as live actionable feedback rolls in to your frontline team.
Sense how satisfied your customers are, during their experience, so you can act instantly to ensure service quality, monitor safety and risk, while protecting your brand reputation.
Spotlight: JabFab for Hospitals & Healthcare Services Teams
Instant visibility of customer disposition and location where its happening
The power to act NOW, before it's too late
☹️
Alerts and analytics for next-gen customer service
leadership
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Get in front of satisfaction scores and NPS metrics, with the power to influence outcomes.
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Drive customer loyalty at point-of-service, while promoting other products/services
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Celebrate and appreciate your service champions, with automated recognition
Why JabFab
Put JabFab to work - empower your frontline services teams
Features
A complete zero-install SaaS toolkit for real-time proactive customer service
From comprehensive organization and location mapping of your customer journey to the development of intelligent, location-specific triggers that prompt your frontline teams to respond to negative feedback or enhance service excellence, JabFab brings the power of Dynamic Service Optimization (DSO) to any customer-centric business.
Featured Industry Spotlight:
JabFab for Hospitality & Vacation Guest Service Optimization
Tangible Value & ROI
The impact of Moment Experience Management
Click Here to download the case study from Medstar Health.
DSO for Pre-empting Hospital CAHPS
"JabFab provides the data needed to make operational changes and serves as a tool to recognize staff for creating positive experiences. It also allows us to act on patient feedback in real-time."
Karen Alcorn – VP Public Affairs & Marketing, MedStar Georgetown University Hospital