AI-Powered
Frontline Service Team Empowerment:
Always-On &
Actionable
jabfab equips frontline service operations with powerful reflective feedback management and uniquely combines this with real-time, always-on monitoring at key action points along the service journey, empowering teams to respond instantly to positive or negative feedback at any location
Supercharge and recognize frontline staff, while driving higher NPS, CSAT, CAHPS or SQS and stronger brand loyalty.
Healthcare &
Fitnesss
Events & Transportation
Parking &
Retail
Hotel &
Valet
& More >
-
In an era of instant gratification and social media scrutiny, relying on reflective satisfaction measures alone isn't enough. Service excellence demands immediate action and proactive engagement.
-
JabFab’s AI-powered, zero-install platform goes beyond reactive insights, delivering real-time, location-based listening so your teams can spot and fix service gaps while customers are still engaged.
-
By uniting proactive engagement with traditional metrics, JabFab gives service leaders and high-reliability operators the edge to enhance service quality and customer satisfaction at every touchpoint.
Proactive Service Excellence
Don't just measure satisfaction AFTER a service event, use Always-On to influence the outcome
Download the position paper and learn how the combination of Always-On Service Optimization with traditional Reflective Experience Management programs is a game changer for service operations and next-level service excellence.
Proactive Real-Time OperationalEngagement Drives Downstream Metrics
Instant Issue Resolution
Real-time data empowers immediate action, preventing minor issues from snowballing into bigger problems, crucial for customer satisfaction and loyalty.
Downstream Metrics Impact
Lack of immediate operational response can negatively affect NPS, CSAT, CAHPS, and eNPS scores, reflecting poorly on overall service quality. Proactive action helps you drive better metrics later.
Frontline Empowerment
Equipping frontline teams with real-time insights enables them to excel and be recognized, fostering a proactive, responsive service culture.
SHOWCASE VIDEOS:
Always-On Patient Service Care
Always-On Guest Service Excellence
BENEFITS OF ALWAYS-ON SERVICE OPTIMIZATION
React to your customers, patients, guests, consumers & staff dynamically with jabfab.
Real-time Responses: With our zero-install platform, service teams are always ready to respond to customer feedback, transforming every interaction into a chance for improvement and excellence.
Transforming Service Dynamics: We specialize in turning challenges into triumphs and
enhancing positive experiences, reshaping the entire operational landscape.
Experience the future of service management with JabFab, where proactive adjustments
and instant feedback become the core of your operational success.
About JabFab
Our Story
JabFab's mission is to fundamentally transform the landscape of service excellence.
By harnessing the power of real-time feedback and AI, we empower businesses to redefine their service paradigms, elevating quality metrics and brand reputation to unprecedented heights.
Our Vision
Drive service optimization NOW, not simply measure how we did later.
Our vision is to revolutionize service excellence by empowering real-time feedback and action, transforming customer experiences and elevating operational efficiency across industries.
Our Technology
A complete zero-install SaaS toolkit for real-time proactive customer service.
From comprehensive organizational and location mapping of your customer journeys, to the development of intelligent, location-specific triggers that prompt your frontline teams to respond.
JabFab brings the power of Always-On Service Optimization (ASO) to any customer-centric business.
“JabFab provides the data needed to make operational changes and serves as a tool to recognize staff for creating positive experiences. It also allows us to act on patient feedback in real-time.”
Karen Alcorn
VP Public Affairs & Marketing, MedStar Health
PATIENT SERVICE RECOVERY | TRANSPORTATION & PARKING | GUEST EXPERIENCE | FACILITIES & CLEANING
Request a Demo
Schedule a demo with our team, and witness the power and simplicity of our zero-install cloud based platform.