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Always-On Service Optimization

jabfab Always-On engagement seamlessly transforms feedback into immediate action,

empowering your team and delighting clients or customers with unparalleled satisfaction.

Embrace the future of service management, by redefining excellence at every touchpoint with JabFab.

Our zero-install engagement platform positions your operations at the forefront of innovation and efficiency to transform the way you engage with customers and clients, while empowering and motivating your frontline team.

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with AI

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  • Empowering Real-Time Responses: With our zero-install platform, service teams are always ready to respond to customer feedback, transforming every interaction into a chance for improvement and excellence.
     

  • Transforming Service Dynamics: We specialize in turning challenges into triumphs and enhancing positive experiences, reshaping the entire operational landscape.
     

Experience the future of service management with JabFab, where proactive adjustments
and instant feedback become the core of your operational success.

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30%+ 
increase in subsequent
CSAT scores
(e.g NPS, CAHPs etc.)

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Reduce service team attrition, while improving morale

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Protect and grow your brand and social media reputation

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Zero hardware or software apps for you or your customer and team to install

Why JabFab?

Operational Real-Time Engagement Drives Downstream Metrics

Instant Issue Resolution: Real-time data empowers immediate action, preventing minor issues from snowballing into bigger problems, crucial for customer satisfaction and loyalty.

Direct Impact on Reflective Scores: Lack of immediate operational response can negatively affect NPS, CSAT, CAHPS, and eNPS scores, reflecting poorly on overall service quality.

Frontline Empowerment: Equipping frontline teams with real-time insights enables them to excel and be recognized, fostering a proactive, responsive service culture.
 

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Spotlight: JabFab for Hospitals & Healthcare Services Teams

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Instant visibility of customer disposition and location where its happening

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The power to act NOW, before it's too late

☹️ 

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Alerts and analytics for next-gen customer service

leadership

  • Get in front of satisfaction scores and NPS metrics, with the power to influence outcomes.

  • Drive customer loyalty at point-of-service, while promoting other products/services

  • Celebrate and appreciate your service champions, with automated recognition

Why JabFab

Put JabFab to work - empower your frontline services teams

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Stupidly Simple Setup

Implement in days or weeks, with no software to install for you or your customer.

JabFab customers are live within weeks, and getting insights they can act on to protect their reputation and drive new levels of real-time service quality.

Transparency Like Never Before

With real-time location specific alerts, you'll be amazed at the visibility and ability to act and intervene.

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Location based alerts and context for action

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Close the loop and recognize your frontline teams

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New Marketing & Customer Engagement Tools

While you have their attention, JabFab offers new ways to engage customers

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Location Specific Ads

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Happy customers chaneled to your social media properties

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Location Specific PSAs

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Follow up tools to act on experiences that you couldn't get to in the moment.

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Features

A complete zero-install SaaS toolkit for real-time proactive customer service

From comprehensive organization and location mapping of your customer journey to the development of intelligent, location-specific triggers that prompt your frontline teams to respond to negative feedback or enhance service excellence, JabFab brings the power of Always-On Service Optimization (ASO) to any customer-centric business.

Featured Industry Spotlight:
JabFab for Hospitality & Vacation Guest Service Optimization

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Tangible Value & ROI

The impact of Always-On Service Optimization

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Click Here to download the case study from Medstar Health.

DSO for Pre-empting Hospital CAHPS

"JabFab provides the data needed to make operational changes and serves as a tool to recognize staff for creating positive experiences. It also allows us to act on patient feedback in real-time."​

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Karen Alcorn – VP Public Affairs & Marketing, MedStar Georgetown University Hospital

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