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Proactive organizations are monitoring their customer and workforce experience quality in-the-moment, and acting on it - instantly.

Moment Experience Management     

Moment XM

from jabfab

JabFab is a zero-install platform for capturing and acting on customer, client or employee candid feedback at the point-of-service, in real-time.  Our radically simple SaaS toolkit enables leaders of high-reliability operations to improve loyalty, enhance service quality, protect reputation or risks, and improve staff morale.  

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Powered by JabFab real-time Ai

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30%+ increase in subsequent
CSAT scores
(e.g NPS, CAHPs etc.)

Reduce service team attrition, while improving morale

Protect and grow your brand and social media reputation

Protect and grow $Millions in customer lifetime revenue & loyalty

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Don't just take our word for it.  Checkout what the world's leading Ai brain (ChatGPT) said, when we asked it about the benefits of adding an on-the-spot point of service real-time customer experience. Click here to see what it said.

How it Works

Blanket your customer journey with intelligent digital sensors that enable real-time location specific proactive intervention

Sense how satisfied your customers are, during their experience, so you can act instantly to ensure service quality, monitor safety and risk, while protecting your brand reputation.

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Featured Industry Spotlight:
Moment XM for Healthcare & Hospitals


Click here to download our healthcare white paper on real-time service intervention & recovery

Instant visibility of customer disposition and location where its happening

The power to act NOW, before the customer leaves (unhappy)

Alerts and analytics for next-gen customer service


  • Get in front of satisfaction scores and NPS metrics, with the power to influence outcomes.

  • Drive customer loyalty at point-of-service, while promoting other products/services

  • Celebrate and appreciate your service champions, with automated recognition

Why JabFab

Put JabFab to work - empower your frontline services teams

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Stupidly Simple Setup

Implement in days or weeks, with no software to install for you or your customer.

Most of our customers are live within weeks of learning about JabFab, and getting insights they can act on to protect their reputation and drive new levels of real-time service quality.

Transparency Like Never Before

With real-time location specific alerts, you'll be amazed at the visibility and ability to act and intervene.

Location based alerts and context for action

Close the loop and recognize your frontline teams

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New Marketing & Customer Engagement Tools

While you have their attention, JabFab offers new ways to engage customers

Location Specific Ads

Happy customers chaneled to your social media properties

Location Specific PSAs

Follow up tools to act on experiences that you couldn't get to in the moment.


A complete zero-install SaaS toolkit for real-time proactive customer service

From organization and location mapping of your customer journey, to the creation of simple intelligent location-specific triggers that alert your frontline teams when it's time to act on negative customer feedback, or double down on service greatness, JabFab brings Moment XM to any customer first business.

Featured Industry Spotlight:
Moment XM for Hospitality & Vacation Guest Experience Management

Tangible Value & ROI

The impact of Moment Experience Management

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Click Here to download the case study from Medstar Health.

MxM for Pre-empting Hospital CAHPS

"JabFab provides the data needed to make operational changes and serves as a tool to recognize staff for creating positive experiences. It also allows us to act on patient feedback in real-time."​


Karen Alcorn – VP Public Affairs & Marketing, MedStar Georgetown University Hospital

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