RTLX - Service Intelligence in action.
®
Service delivery is dynamic and fragile. Shaped by small moments that slip away if not addressed in time. Lagging surveys can’t capture what’s happening in the moment. Frontline teams don’t just need feedback - they need service signals from the environment they can act on during delivery.
JabFab Real-time Location Experience (RTLX) activates service points across the journey, generating live service signals during delivery - so teams can detect, respond, and intervene as service unfolds.
Redefining Reliability Through
Service Intelligence & Intervention.
Empowering Frontline Teams & Service Operations
JabFab turns service points into live, location-aware signals that teams can act on instantly. Identify gaps, recognize wins, and improve outcomes during service delivery - before issues escalate.
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Prevent service gaps during delivery
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Recognize high-performing staff during service
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mprove outcomes across CAHPS, NPS, and operational KPIs
Key Features
An AI-Native Platform for Service Intelligence & Intervention
JabFab adds a zero-install, always-on layer of service intelligence, built on RTLX - our context fabric. Every service signal is structured by who, where, and what, so frontline teams can respond in the moment and service operations run smarter. Learn more about our product & use cases.
Proactive Service
Excellence
JabFab activates service points across the environment, generating signals with RTLX context - who, where, and what. Teams see service gaps and needs as they emerge, and act during delivery. This drives stronger CAHPS, NPS, and operational KPIs.
Instant
Issue Resolution
Service signals are routed to the right team with full context, enabling fast response to issues like delays, cleanliness, or safety concerns. Acting early prevents escalation and improves coordination across operations.
Empower Service
Teams
Frontline teams operate with clear, context-aware service signals, enabling faster decisions, recognition of positive moments, and confident action during service delivery.
JabFab doesn’t replace your systems - it makes them smarter. By adding a lightweight layer of context-rich service signals, JabFab feeds service management, workforce, and operational platforms with intelligence that drives faster, in-the-moment action during service delivery.
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“JabFab provides the data needed to make operational changes and serves as a tool to recognize staff for creating positive experiences. It also allows us to act on patient feedback in real-time.”
Karen Alcorn, VP Public Affairs & Marketing > MedStar Health