HYPER-LOCAL SERVICE OPERATIONS.
®
Guiding awareness, assistance, and response throughout the service journey.
JabFab RTLX transforms physical service environments into responsive operational systems. Every Service Point becomes a source of real-time awareness, interaction, and operational context — helping frontline teams detect issues, guide experiences, coordinate response, and improve service as it happens.
Every Service Point
Becomes Actionable
JabFab turns physical locations and surfaces into responsive Service Points across your service journey. Each point can capture real-time signals, surface location-specific information, guide people to the right next step, and trigger frontline response when service recovery is needed.
From restrooms and exam rooms to shuttles, counters, desks, and waiting areas, Service Points help teams understand what is happening, where it is happening, and how to support the moment and your customers or staff.
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Capture feedback, requests, recognition, and service issues in real time
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Guide customers, patients, visitors, staff, or guests with location-specific information
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Trigger alerts and interventions when frontline response is needed
A Real-Time Operational Intelligence Layer
For Physical Service Environments
JabFab deploys a lightweight, always-on operational interaction layer across physical environments. Powered by RTLX®, every Service Point generates structured real-time context around who, where, and what - enabling frontline teams, dashboards, workflows, and AI systems to understand and respond with precision. Learn more about our product & use cases.
Responsive
Service Operations
JabFab activates Service Points across physical operations, generating structured real-time signals with RTLX® context -
who, where, and what. Teams gain live operational visibility across the service journey, enabling faster intervention, stronger coordination, and improved experience outcomes.
Real-Time
Service Intervention
Location-aware service signals are routed to the right operational teams with full contextual intelligence. Frontline staff can rapidly address delays, environmental issues, safety concerns, and service friction before problems escalate across the operation.
Frontline Operational Intelligence
Frontline teams operate with live, location-aware operational context tied directly to physical service environments. This enables faster decisions, better service recovery, real-time recognition, and more responsive operations across the customer journey.
JabFab is a responsive operational interaction layer for physical service environments.
By generating real-time, location-aware service signals at the edge of operations, JabFab feeds existing service management, workforce, facilities, and operational platforms with live contextual intelligence that improves responsiveness, coordination, and intervention in the moment.
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“JabFab provides the data needed to make operational changes and serves as a tool to recognize staff for creating positive experiences. It also allows us to act on patient feedback in real-time.”
Karen Alcorn, VP Public Affairs & Marketing > MedStar Health